Ts and Cs

Terms and Conditions For Hirers

Please read these Terms and Conditions carefully and all other relevant information before booking. Any booking made will be subject to these Terms and Conditions.
In these Terms and Conditions ‘you’ and ‘your’ means all person’s names in your booking email (including anyone who is added or substituted at a later date). ‘We’, ‘us’, and ‘our’ means Andrew and Kate Kenyon of 46 Norbiton Avenue, Kingston-upon-Thames, Surrey KT1 3QR. Unless the context otherwise requires words in the singular shall include the plural and vice versa.

Your Contract

Once the booking email is deemed received confirming the booking a contract is made between you and us. It is your responsibility to check your emails regularly and to advise of any change to your email address.


All bookings are made subject to availability and only becomes firm when the deposit is accepted by us. The person booking (Party Leader) must be at least 18 years of age and have the requisite legal capability and authority to enter into a contract at the time of booking.
By making a booking the Party Leader confirms that they have authority to book on behalf of the party and that all other party members agree that the booking is subject to these Terms and Conditions.
Bookings cannot be accepted from parties of young people less than 18 years of age.


All payments should be made to us in the manner specified on the booking confirmation email. The deposit must be made within 7 days of making the booking. The booking will be held for that period only and if payment is not received by the time above the booking will be deemed to have lapsed. Bookings are considered provisional until the required deposit is paid, however you will be bound by these Terms and Conditions. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by you.

Your obligations

You agree to the following:
a) To pay before departure for any breakages, losses or damage caused by you to the property or its facilities.
b) To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of your holiday. You will be responsible for any additional cleaning costs.
c) To inform the Owner of any problems with the facilities or services as soon as they become apparent.
d) To permit the Owner reasonable access to the property to carry out urgent maintenance.
e) Not to sublet or share the property except with the persons included at the booking or subsequently included by agreement. The maximum number of persons or pets allowed at the property is clearly stated and must not be exceeded. The Owner reserves the right to terminate hire without notice and without refund where this condition is breached.
f) Not to do or omit to do something which may be or become a nuisance to neighbouring holiday accommodation or properties.
g) Not to allow smoking by any of your party or invited guest in any part of the property. The Owner reserves the right to terminate hire without notice and without refund where this condition is breached.


Pets are allowed at the property, the charge will be specified on the booking confirmation and you agree to the following:
a) Pets must not, at any time, be left alone at or in the property.
b) Only the number and type of pets agreed to on the booking confirmation will be allowed.
c) Pets must not under any circumstances be allowed on any soft furnishings or beds.
d) Pets must have their own beds or equivalent to protect floor coverings at all times.
e) Pets must not cause any annoyance in any way to occupants of adjoining properties or the general public.
f) You must never allow pets to defecate in areas where children may play. Failure to clean up after pets will be heavily surcharged.


If you wish to cancel your booking you should advise us as soon as reasonably practicable by telephone and follow this with confirmation by email. The day of receipt of the email confirmation is the day that is deemed as the date of cancellation.
We may (but without any obligation to you) use our best efforts to obtain a replacement letting. If a replacement letting is obtained for your booked full stay we will refund to you any monies paid above the deposit less any handling charge.
If we are unable to obtain a replacement letting we are entitled to retain all payments already paid and to recover the balance of the hiring charge. You are advised to obtain travel insurance to cover any unforeseen circumstances.
We do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled or errors corrected. We reserve the right to do so. If this does happen we will contact the Party Leader (by telephone where possible for major changes and by email for minor changes) as soon as is reasonably practicable. We will inform you of the situation and refund payments already made where we must cancel through our actions or that of our employees or representatives.
If the property is not available on the date booked and in the absence of fault by us then no rent will be refunded. We do not have liability or the requirement to pay compensation for any damage or loss as a result. We therefore recommend you take out adequate insurance.

Caring for your safety and comfort

We make every reasonable effort to indicate possible safety hazards below. It is however your responsibility (particularly parents and anyone with physical restrictions) to inspect the property and grounds immediately upon arrival and note any possible hazards.

You must upon arrival check the layout of the property so that you have a planned route to exit the property as easily as possible in the event of an emergency.

This property is located in the countryside which can hold its own hazards such as barbed wire in fencing and animals in fields.

Access to Morfan via the front door lets into a porch, then there is a 4 inch step up into the living area; take care not to trip. The whole of the ground floor is one level. The stairs to the 1st floor follow a return before the landing outside the bathroom. The top stair of these original steps from the late 19th century is slightly higher than the others so please take great care not to trip.

There is a well sized garden laid to lawn and flower beds accessed from the patio via five limestone steps with a handrail for safety. Please take care here.

Newport town is a short ten minute walk, either along the estuary path and then uphill on Long Street or uphill to town via Parrog Road. There is a large town car park if you wish to drive.


As with most properties in the countryside, please note that regular country smells and noises will not be classed as cause for complaint.
If you do have cause for complaint, remedial action should be taken as soon as possible.
If you do have a cause for complaint regarding the property or the actions of us or our representatives please inform us as soon as you are able.
As soon as a problem arises it is essential that you contact us. Discussion with us whilst you are at the property should enable the problems to be resolved straight away. If the problem is not resolved or you remain unhappy with the response you must rely on any statutory rights you have. Any formal complaint in writing must to be sent within 7 days of the end of your rental period.


We accept payment either by BACS or you are welcome to send a cheque. Internet Fraud – if you wish to confirm our bank account and sort code by telephoning or texting to our mobile telephones please do so. We are unable to accept liability for intercepted email transaction.